What is Microsoft 365?

An integrated solution bringing together best-in-class productivity tools, security, and device management.  

Microsoft 365 is a suite of apps and services allowing businesses to carry out everyday functions, including hosted email, spreadsheets, word processing and online collaboration. 

Established as the world leader in commercial office software, products are available across a broad range of subscriptions for businesses of all shapes and sizes and they are compatible with all major commercial software platforms. 

Microsoft 365 Licence Types

Why Microsoft 365?

Always up to date

  • Updates are made automatically behind the scenes so you can be confident you’ve always got the most up to date and secure version.

Use on the device that works for you

  • Install on multiple devices including your desktop, tablet, and phone.

Work from anywhere

  • Cloud-based storage means you can access your files and apps from anywhere in the world, if you have a working internet connection.

Collaborate effortlessly

  • Chat, call, meet and co-author documents all within Microsoft Teams, intelligently connecting customers with the people and tools they need to do business with.

Seamless integration

  • All of Microsoft’s products integrate and work seamlessly together and you can also benefit from add-ins and other 3rd party solutions!


  • Microsoft is the most trusted and comprehensive cloud and Microsoft have committed to investing over $1billion to advance its security, data protection and risk management efforts. Microsoft Security is here to assist MSPs in navigating the ever-changing cybersecurity landscape.

Guaranteed uptime

  • Microsoft 365 has enterprise-grade reliability. Multiple datacentres, access to disaster recovery tools and automatic failovers guarantee you financially backed 99.9% uptime.

What's included in M365?

Microsoft 365 Business licenses (Basic, Standard and Premium) are designed with SMBs in mind, suited for customers with 300 users or less. Whereas the Microsoft 365 Enterprise licences (E3 and E5), suitable for unlimited users, have more advanced security and compliance capabilities and are tailored to meet the requirements of larger enterprises or customers with more sophisticated needs. 

Discover a range of solutions offered by Microsoft and the key differences your customers can expect when upgrading. 


Business Basic

An entry level product to support customers with their transition to the Cloud. It contains the web versions of the Office applications, Microsoft Teams, Email and Storage.


Business Standard

Contains everything included in Business Basic plus the addition of more feature rich desktop applications, the ability to download the applications to 5 devices for offline working, as well as some additional productivity applications such as Microsoft Bookings.  


Microsoft 365 Business Premium

Is the hero SKU for SMB, packed with security, compliance and device management solutions such as phishing and ransomware protection, encryption and endpoint protection. 


Microsoft 365 E3

For larger customers, or those with more sophisticated requirements Microsoft 365 E3 provides a larger capacity mailbox and storage capabilities alongside antimalware, firewall protection and more! 


Microsoft 365 E5

If your customers have complex licensing needs, then E5 is Microsoft’s premium purchasing option containing the most advanced security, compliance, voice and analytical capabilities.

Download our comparison chart to compare Microsoft 365 licenses for your Microsoft offering. 

Want to earn more margin from Microsoft?

Become a Microsoft Modern Work or Security Solutions Designation Partner to earn extra Microsoft Incentives

Earning a Microsoft Solutions Partner Designations for Modern Work or Security (or both if you’re up to it!) is a great way to showcase your expertise in delivering Microsoft 365 and the security suite to your customers, enabling you to differentiate yourself from competitors, enhance your capabilities and unlock new benefits such as Marketing resources, IURs and incentives. 

Microsoft Modern Work and Security Incentives FY24*

Incentive Structure1 Incentive Rates2
Core Incentive 4%
Global Strategic Product Accelerator 5%
Global Calling and Conferencing P STN Accelerator 20%
New Customer Add Accelerator3 15%

*Incentives correct at time of publishing August 2023

1 For product eligibility see the Product Addendum

2 Partners must hit $25K USD 12-month revenue threshold to qualify

3 Customer add definitions can be found on page 88 of the FY24 Microsoft Commercial Partner Incentives Guide

To get started with Microsoft 365

Get in touch with our Modern Workplace Practice

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