“GoTo keeps everyone connected, wherever work happens.”
- Web-based and conversational ticketing for rapid problem-solving.
- Security measures, such as encryption and multi-factor authentication.
- Integration with professional services automation tools.
- Patch management, customizable alerts, and mobile device support.
- Features specifically designed for MSPs, such as subaccount management and reporting.
- Communication with customers through messaging tools and remote access and support for devices.
- Tools for automation and centralised control over user access and permissions.
- Features for collaborating with other agents and gathering data on support sessions to improve efficiency.
- Allows users to make and receive phone calls over the internet.
- Provides professional-grade video conferencing capabilities for meetings with up to 250 participants and support for 25 webcams.
Team chat and collaboration:
- Offers a platform for team members to communicate and collaborate in real-time.
Contact centre functionality:
- Provides tools for managing customer interactions and support inquiries.
Customisation and call routing:
- Allows users to customise their business phone system and set up schedules for routing calls to different locations or departments.
Analytics and reporting:
- Provides insights into how employees are communicating and collaborating.
Integrations with other software:
- Offers integration with other software solutions to improve the customer experience and streamline workflows.