With the COVID-19 pandemic driving the shift towards hybrid and remote work environments, the adoption of unified communications as a service (UCaaS) has rapidly accelerated.
Why? Because UCaaS is more than just a means for team collaboration; it’s a comprehensive communication solution that can transform the way businesses communicate internally and externally – boosting efficiency, reducing costs and uncovering opportunities.
The UCaaS journey and growth have been remarkable. In response to the pandemic, companies of all sizes implemented UCaaS services to enable remote work, resulting in a global surge in demand across all industries.
According to Grand View Research, the global UCaaS market size in 2021 was $47.64 billion, and it’s forecast to expand at a compound annual growth rate (CAGR) of around 20% from 2022 to 2030.
In this light, UCaaS seems set to become the go-to communications tool for business – which presents an incredible opportunity for MSPs.
In this essential guide, we’ll explore everything you need to know about UCaaS. We’ll start by defining UCaaS, highlighting the business benefits and key features. Then, we’ll delve deeper into the world of UCaaS, discussing the market opportunity and what to look for in a provider. Finally, we’ll cover the UCaaS questions most commonly asked by MSPs, and explore how intY can help you access this exciting opportunity.
So, if you’re tired of handling outdated communication systems from multiple providers, then it’s time to explore UCaaS – get ready to be impressed.