On the 9th Feb 2021, Exclaimer Group announced the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees.
This acquisition further extends Exclaimer’s market leadership in the signature management marketplace by adding additional capabilities from within the email signature real estate.
Using 1-click surveys, Customer Thermometer delivers a total view of customer satisfaction at key points of the customer lifecycle and a visible sign of dedication to customer feedback and service.
The fully rounded feature-set provides the following benefits:
- Easy integration of surveys in emails, a ‘drag and drop’ interface, and quick deployment throughout an organisation. This allows a far greater survey reach for a true picture of overall company performance
- Universally applied surveys to all corporate email through the server-side deployment of signature templates
- Enriched reporting and more granular insights on survey outcomes are made possible due to directory data integration