“Office 365 is incredibly important to our business. If you speak to resellers, you’ll find that many might say that Office 365 isn’t necessarily valuable in terms of margins to a business, but the real value comes from its brand strength. Resellers won’t sell it to make money, they’ll sell it to support customers and drive value through other channels. Because of this, spending three days setting up a customer on Office 365 and then the corresponding support, is counter-productive – if the process can be done quicker, we can then donate more time to our customers. intY understood this challenge very early on and through CASCADE, were then able to then take that on-boarding process down to one hour, which proved truly invaluable to not only us but our customers. Access to CASCADE meant any future changes to existing licenses could be configured in minutes, not days, meaning again, valuable time was saved.