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Case study: Revolutionise the way you on-board customers onto Office 365
“At Lucidica, we pride ourselves on supplying our customers with first rate IT support. We believe our success isn’t just down to the technology we provide, but critically, the consultants and engineers who deliver it. We aren’t your typical IT company whose only focus is simply fixing problems – we do more and go beyond the standard, driven by our staff. Because of this we demand the same approach and work-ethic from the partners we work with.”
— Thomas Jeffs
founder and director, at Lucidica.
Background
Established in 1999, Lucidica is an IT support company based in east-London. The company’s approach is simple – it manages your IT department so you can concentrate on what your business does best. It currently provides support for over 200 SMEs in the London area, amongst industries including architecture, legal practices and building services, as well as many, many more. Microsoft Office 365, forms an integral part of its service offering – customers understand and trust the Microsoft name, and because of this it experiences huge demand for Office 365 services, but meeting this demand is not without its challenges, which Jeffs elaborates on.
intY helps Lucidica to grow its Microsoft Office 365 licensing by 63 per cent, through the power of CASCADE
Challenge
“Being able to provide Microsoft services to our customers is incredibly reassuring for them. The types of businesses we serve, while typically small-in-size, often operate in busy and competitive markets. Because of this they need to ensure that the technology they work with is compatible globally. Microsoft Office 365, and the brand awareness behind it, satisfies this need and because of that we experience huge demand for it.”
“Historically, we used to satisfy this demand by obtaining the licenses for Office 365 directly from an IT distributor, but this resulted in numerous challenges. Firstly, obtaining the license was often a lengthy process, which then often saw corresponding issues then arise with the managing and maintenance of the license itself. For perspective, at the time we had over 100 customers using Office 365 and this figure was growing – to on-board customers would typically take up to three days, which meant valuable time was being lost on what should have been a simple process; setting up the license itself.
“We recognised the inefficiency which existed in this process and took active steps to look at faster and smarter ways we could get customers onto the Office 365 license. It was at this point we were introduced to intY.”
Solution
intY, is a global cloud distributor. With an extensive network of partners worldwide, it offers a huge range of cloud services from industry leaders such as Microsoft, and a host of other leading IT vendors. Its services can all be accessed via its award-winning self-service portal CASCADE.
The CASCADE cloud marketplace enables partners to browse, order and manage services on behalf of their customers 24/7/365. This allows resellers, and managed service providers an integrated one touch provisioning, billing and management solution. The ease and simplicity of CASCADE quickly opened Lucidica’s eyes to the possibilities of how it could manage its Office 365 licensing in a much faster manner, as Jeffs explains:
“Critically, another value-add which significantly aided the process was with our direct relationship with intY itself. Historically, a challenge we faced with our previous IT distributor was having to deal and speak to multiple people in the setting up and managing of licenses. At intY, we have one designated account manager, who knows our business inside out and importantly our customers. They speak to us daily, which means that when an issue does arise we can easily resolve it in a fraction of the time. We believe in providing a personalised service to our customers and want the same from the people we work with too. intY aspires to these same values.”