Case study: intY assures Systems Assurance with Microsoft cloud support

When Systems Assurance initially moved into the cloud services market, it worked with several of the large, broadline distributors. However, these were not particularly productive relationships, as Simon Lewington, Managing Director at Systems Assurance, explained:

“Four or five years ago we recognised that cloud technology would enable us to deliver services that give us a stable source of recurring revenue and provide real value to the customer, which we could deliver with our small team. We looked at the large, broadline distributors, but felt that they didn’t understand the services market, and they couldn’t close the gap between what the dealer can’t do and what the distributor can do. As our dealings with these larger distributors progressed, we grew increasingly frustrated at the disjointed process of delivering cloud services to our customers, which didn’t align with seamless way that Systems Assurance does business.

“We were looking for a distributor that had knowledgeable staff that could provide attentive support and engage with us as well as our customers. Our clients are large corporate enterprises and government institutions, so a reliable IT service is critical to business success. It was important to us that we worked with a cloud provider who understood our needs and those of our clients.”

“Having tried a number of the major cloud distributors, we had a conversation with intY. The company may not have been quite as big as some of the other’s we had worked with, but it was its total focus on cloud services that appealed to us. As we discussed our requirements, and those of our customers, with intY, it became clear that not only have they acquired significant expertise in the market, but that the team were focused on ensuring smooth and seamless service delivery.

“Working with intY to access Microsoft’s cloud solutions has been critical to the recent growth in our cloud services business. Our clients are large corporations and government institutions, and they want a name and a brand that they can trust. Everyone knows Microsoft, it is a real industry leader, so when you can offer your clients cloud services from one of the world’s largest, most recognisable technology companies, it gives them confidence in the services we are delivering. When we can go to our customers and tell them that we can have them on-boarded on Microsoft Office365 within a matter of hours, rather than days, that’s a convincing sales proposition, and is really only possible because of the support that intY gives us.”