intY, a ScanSource Company, is an award-winning pioneer for the distribution of cloud services from the biggest cloud software vendors in the world, including Microsoft, Acronis and Symantec. CASCADE, intY’s self-service portal and the original cloud marketplace, enables partners to seamlessly order and manage cloud services for their customers 24/7. This is all underpinned by intY’s phenomenal people and exceptional multi-vendor support.
Since it was founded in 1997, intY has developed unparalleled expertise and knowledge in distributing cloud services, ensuring that partners have access to the latest cloud solutions at a competitive price, with the training and support to go to market fast. In July 2019 intY was acquired by ScanSource, a leading global provider of technology products and solutions. intY’s breadth of experience and success in the cloud marketplace is reflected not only in its global reach, with operations in the UK, US and main-land Europe, but also in the depth of its partnerships with the biggest names in the industry. Winning Cloud Distributor of the Year at the 2017 and 2018 CRN Awards, intY is a Microsoft CSP Indirect Provider, Microsoft Gold Partner, Symantec’s 2017 Partner of the Year & first cloud aggregator partner and an Acronis Platinum partner.
The role of Technical Support Engineer is a customer-facing desk-based telephone support role reporting directly to the Head of Technical Services.
The Technical Support Engineer will be responsible for providing consultative support services to a global network of channel partners of intY and is capable of providing 1st, 2nd and 3rd line escalated support across a breadth of cloud services from vendors, including, but not limited to, Microsoft, Symantec, Acronis, Veritas and Exclaimer. intY will be offering a 24/7 support desk and so the role of Technical Support Engineer will be shift-based.
The individual will hold relevant technical capabilities demonstrating the ability to support our existing vendor solutions, as well as demonstrating a willingness to learn and develop greater understandings and capabilities with both existing and new vendor solutions. Above all else, this is a customer-facing role and so Partner Concierge is expected to deliver a ‘World Class’ customer experience for every partner that they interact with as well as demonstrating the core values of intY and providing a ‘World Class’ and consistent customer experience.