About Us

intY, a ScanSource Company, is an award-winning pioneer for the distribution of cloud services from the biggest cloud software vendors in the world, including Microsoft, Acronis and Symantec. CASCADE, intY’s self-service portal and the original cloud marketplace, enables partners to seamlessly order and manage cloud services for their customers 24/7. This is all underpinned by intY’s phenomenal people and exceptional multi-vendor support.

Since it was founded in 1997, intY has developed unparalleled expertise and knowledge in distributing cloud services, ensuring that partners have access to the latest cloud solutions at a competitive price, with the training and support to go to market fast.  In July 2019 intY was acquired by ScanSource, a leading global provider of technology products and solutions. intY’s breadth of experience and success in the cloud marketplace is reflected not only in its global reach, with operations in the UK, US and main-land Europe, but also in the depth of its partnerships with the biggest names in the industry. Winning Cloud Distributor of the Year at the 2017 and 2018 CRN Awards, intY is a Microsoft CSP Indirect Provider, Microsoft Gold Partner, Symantec’s 2017 Partner of the Year & first cloud aggregator partner and an Acronis Platinum partner.

The Role

This is not your ordinary job, you are here to revolutionise Cloud distribution whilst working closely with the world’s leading Cloud solution providers including Microsoft, Symantec, Acronis, and more.

The Customer Service Representative will report to the Sales Team Leader and will service a broad partner base across intY’s traditional and agency business models. This is a highly transactional role, so an attitude and approach to deliver consistent high output is critical to success. This role is a temporary 10-month contract. 



Handle day to day enquiries from a broad portfolio of partners and agents
Provide sales administration support to Account Managers and Practice Leads
Prioritise and process quotes and orders.
Maintain accurate CRM notes and update contact information.
Work with the sales team to drive adoption of services and learning paths.
Identify growth opportunities within the portfolio.
Collaborate with internal departments to ensure complete end-to-end management.
Service multiple partners concurrently, often meeting strict deadlines.
Keep records of client transactions.
Assist with data cleansing projects as required.
Feedback insight and intelligence to line manager
Regular attendance is essential for this role.
Other duties as assigned.
Attain fundamental certifications in specific workloads as part of our L&D Programme

Skills & Experience

Skills & Experience

Previous experience in a busy customer focused office environment beneficial
Strong literacy and numeracy skills
Ability to communicate at a professional level orally and written
Strong IT skills with a good working knowledge of Word, Excel and Outlook
Resilient, enthusiastic, and tenacious
High work ethic focused, and target driven
Positive, energetic individual with a can-do attitude
Willing to learn
Team player with the ability to work on their own initiative

The package

The package

A 37.5h per week contract that promotes flexible working.
25 days holiday + bank holidays.
Generous workplace pension scheme.
Group Life Assurance scheme.
Group Private Medical insurance.
Group Income Protection scheme.
Employee Assistance Program (EAP)
Free gym membership.
Free spa membership.
Free parking on site.
Free food and drink in the office
Fun, collaborative environment - days/ nights out, sports events etc.
The opportunity to join a rapidly growing business within a progressive industry.

Go on...don't be shy!

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intY endorses the principle of equality and will strive to ensure that everyone has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, and sex or sexual orientation. Employees can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their employment with intY.

For further information on how we collect and use your personal data during the application process, please read our job application privacy notice here.

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Let's talk

intY is an award-winning pioneer for the distribution of cloud services from the biggest cloud software vendors in the world. So if you’re looking to become a partner, and want to have a chat before signing up, fill out the form below and we’ll get back to you.